Faqs

Faqs

Frequently Asked Questions — Custom Embroidery and Printing at ShopAce

Here are answers to the questions ShopAce receives most often from new and returning customers. If your question is not covered below, contact the team directly via support@shopace.com.au or call 1800 844 213.

Ordering and Pricing

Frequently Asked Questions

How much does custom embroidery cost?

Embroidery pricing depends on stitch count, garment type, and quantity. A standard left-chest logo embroidery on a polo shirt typically costs $10-20 per garment for embroidery alone, with garment costs additional. Digitising your logo is a one-time setup fee of approximately $30-80 depending on design complexity. Contact ShopAce for a quote based on your specific logo and quantity.

DTF printing has very low or no minimum order requirements, making it suitable for orders of one to a few items. Embroidery minimums vary — for first orders including digitising, a minimum of 6-12 pieces is typical. Screen printing minimums start at 12-24 pieces. Contact ShopAce to discuss your specific quantity.

Email support@shopace.com.au or use the contact form at shopace.com.au with your garment type, quantity, logo file, and any specific requirements. ShopAce responds to all quote requests within one business day.

All ShopAce pricing includes GST unless otherwise stated. Tax invoices are provided with all orders for business accounting purposes.

Artwork and Digitising

Frequently Asked Questions

What file format should I send for my logo?

Vector files are preferred: AI (Adobe Illustrator), EPS, or SVG. If you only have a raster image, supply a PNG or JPEG at 300dpi or higher at the actual print size. Low-resolution screenshots are not suitable for embroidery or printing.

Digitising converts your logo artwork into an embroidery stitch file that machines can read. It is a one-time setup cost (typically $30-80 depending on design complexity). Once complete, your digitised file is stored by ShopAce and used for all future orders at no additional charge.

ShopAce may be able to redraw your logo as a vector file for an additional fee. Contact the team to discuss your artwork situation before placing an order.

Yes. For embroidery orders, ShopAce provides a digital preview of the digitised stitch file before production begins. You can request adjustments at this stage. Physical sample sew-outs are available on request for larger orders.

Turnaround and Delivery

Frequently Asked Questions

First orders including digitising: 7-12 business days from artwork submission to delivery. Reorders using an existing file: 5-7 business days. DTF printing orders are typically faster: 3-5 business days from artwork approval to dispatch.

Yes. ShopAce ships to all states and territories. Brisbane metro deliveries typically arrive 1-2 business days after dispatch. Interstate major cities 2-4 business days. Express post is available for urgent orders.

Rush orders may be available depending on current production workload and order size. Contact ShopAce as early as possible to discuss your deadline. DTF printing offers the fastest turnaround for urgent small orders.

Yes. Local pickup is available from Shop 9, 59 Brisbane Road, Redbank QLD 4300 during business hours (Monday-Friday 9am-5pm, Saturday 10am-2pm).

Garments and Brands

Frequently Asked Questions

ShopAce stocks Hard Yakka, King Gee, Biz Collection, Biz Corporates, AS Colour, Winning Spirit, Syzmik, Legend Life, TradeMutt, and more. Contact the team if you are looking for a specific brand or garment not listed on the website.

Yes. ShopAce can embroider customer-supplied garments. Bring or ship your garments to the Redbank location. The team will advise on suitability for embroidery based on fabric type and construction.

Yes. ShopAce supplies and decorates AS/NZS 4602.1 compliant Hi-Vis garments from Hard Yakka and Syzmik. Embroidery and printing can be applied without compromising compliance.

Embroidery creates a raised, three-dimensional stitch design and is best for simple logos with bold colours on structured garments. DTF printing produces a flat, full-colour print and is better for complex, multicolour, or photographic designs. Both methods are available at ShopAce.