Ordering custom workwear for a team doesn’t need to be complicated, but without a clear process it can become one. Missed sizes, last-minute artwork changes, and poorly coordinated delivery can turn a straightforward uniform order into a headache. This step-by-step guide walks you through the process from start to finish so your team’s workwear arrives on time, correct, and looking professional.
Step 1 — Decide What You Need
Before you contact any supplier, get clear on what you’re ordering. This means: the garment type (polo shirt, hi-vis shirt, cap, jacket, etc.), the brand (we’ll advise, but knowing your industry and budget helps), the decoration method (embroidery, DTF, or screen printing — most uniform orders use embroidery), the quantity by size and gender breakdown, and any specific site or compliance requirements (e.g. Class DN hi-vis, specific fabric type).
A simple spreadsheet with each staff member’s name, role, size, and any size-specific requirements takes 20 minutes to prepare and saves hours of back-and-forth during ordering.
Step 2 — Prepare Your Artwork
Get your logo ready before you contact the supplier. The ideal format is a vector file (AI or EPS). If you only have a PNG or JPG, that’s fine — supply the highest resolution version you have. Your marketing team, designer, or the person who created your original logo should have a vector version on file. If not, let your embroidery supplier know early so they can assess what’s available.
At ShopAce, we digitise your logo in-house from whatever quality artwork you can supply. Providing a vector file gives us the best starting point, but we work with what you have.
Step 3 — Get a Quote
Contact your supplier with: the garment type and brand preference, quantity by size, your logo file, and any specific requirements. At ShopAce, you can request a quote at shopace.com.au or by calling 1800 844 213. A good quote should break down the garment cost, embroidery cost, and any one-time digitising fee clearly. Be wary of all-in prices that don’t itemise costs — they make it hard to compare between suppliers.
Step 4 — Review and Approve Your Proof
Before any production begins, your supplier should provide a digital proof showing your logo placement on the garment, including thread colours and approximate finished dimensions. Review this carefully. Check that the logo size looks right — a left-chest embroidery that’s too small reads as cheap, one that’s too large looks unbalanced. Check the thread colours against your brand guidelines. Check the placement position is what you requested.
At ShopAce, we never start production without a signed-off proof. This is your last chance to catch any issues before garments are embroidered.
Step 5 — Confirm Your Size Breakdown and Place the Order
Once you’ve approved the proof, confirm your final size breakdown and place the order. Double-check the size list against your spreadsheet. Factor in a couple of extra units in common sizes if you’re expecting staff growth or replacements before your next order cycle.
Step 6 — Production and Delivery
Standard production at ShopAce is 7–10 business days from proof approval. For Brisbane-based clients, delivery is typically overnight after dispatch. Allow 2 weeks from order placement as a planning buffer. When the order arrives, check it against your size list before distributing to staff. Report any issues to the supplier promptly.
Frequently Asked Questions — Ordering Team Workwear
How far in advance should I order team workwear?
Allow at least 3 weeks from order placement to receipt for a standard order. If your team is starting on a specific date or you have a site start, add buffer time.
What if I get a size wrong after the order is delivered?
Contact ShopAce as soon as possible. We can often accommodate size exchanges or additional units at the same production specification if ordered promptly.
Can I order in batches as my team grows?
Yes. We retain your digitised embroidery file and garment specifications for easy repeat orders. New staff can be added to the uniform program at any time.
What happens if I’m not sure what size a staff member needs?
Most garment brands supply detailed size charts. When in doubt, order a size up — most workwear runs slightly small in the body.
Can I order different garment types in the same order?
Yes. A single order can include multiple garment types — e.g. polo shirts for office staff and hi-vis shirts for site staff — all with the same embroidered logo.
How do I submit my artwork to ShopAce?
Upload your artwork file during checkout at shopace.com.au, or email it to support@shopace.com.au along with your order details.
Order Team Workwear with ShopAce
ShopAce makes the team ordering process straightforward — from garment selection and size breakdowns to proof approval and delivery. Get started at shopace.com.au or call 1800 844 213 to talk through your team’s requirements.